Completed outdoor environment by The QLD Group

A process built for certainty,
not surprises.

Every extraordinary outdoor space begins with the right conversation — and the right process. Here's exactly what to expect when you work with The QLD Group, from your first enquiry through to the day we hand over your completed project.

01 — Enquiry & Discovery Questions

Enquiry & Discovery Questions

Where it begins

Get in touch by phone or email and we'll send you a short set of questions about your project — takes about 3 minutes. Your answers let us come to your Discovery Call already prepared to have a meaningful conversation, not an introductory one.

What you want to createYour investment rangeProject stageYour vision for the space

02 — Discovery Call

Discovery Call

30 – 45 minutes

A focused conversation — not a sales call. We use your answers to talk through your vision, your lifestyle goals, and whether we're the right fit for each other. We'll be upfront if we're not. You won't receive a price on this call — and here's why that protects you.

A number given before design work is done is not a quote — it's a guess. We've seen clients accept ballpark figures only to face costs 30–40% higher mid-build. Our process eliminates that entirely.

03 — Site Consultation

Site Consultation

On your property · $300 + GST · Prerequisite to any costing

Before we can put a number on your project — or begin any design work — a senior member of our team visits your property in person. This is mandatory for every project, regardless of whether you already have drawings. Plans don't always reflect what's on the ground.

Site access & logisticsLevels & drainageCouncil overlaysBoundary restrictionsSoil & substructureDesign possibilities

04 — Design & Documentation

Design & Documentation

Prerequisite to any costing

Once the site consultation is complete, we confirm your design pathway and fee. There are two pathways depending on your situation — both result in the same outcome: a fixed-price construction cost you can actually rely on.

Pathway A

From $2,500 + GST

You hold a full set of construction drawings from a licensed designer or architect.

  • Site analysis & material review
  • Fixed-price cost & programme
  • 3D renders optional extra

Pathway B

From $4,500 + GST

No drawings exist. Full design is completed before any costing is provided.

  • Concept design & spatial planning
  • Full documentation
  • Fixed-price cost
  • 3D renders optional extra
  • Final fee confirmed after site visit
All external consultant fees — engineering, geotechnical reporting, council applications, surveying, hydraulic reports — are passed on at cost. These are separate from our design and construction fees, and are not marked up. Where known in advance, we'll advise you before engaging any consultant.

05 — Design Presentation & Fixed Price

Design Presentation & Fixed Price

The moment of decision

At the end of the design phase, we present everything you need to make a fully informed decision. Nothing left to speculation. You choose to proceed — or not — with complete clarity.

Full concept designFixed-price proposalMaterial specificationsConstruction programmeStart date & milestones3D renders, if selected

06 — Construction

Construction

Your project, delivered

Once you sign, we move into build with a dedicated Construction Manager on your site, a single point of contact throughout, weekly written updates every Friday, and a payment schedule tied to verified progress — not arbitrary dates. At completion, a formal handover and defects period give you full confidence in what's been delivered.

Dedicated Construction ManagerWeekly site reports & photosStage-gate paymentsFormal handoverDefects period & warranty

We are selective aboutwho we build for.

Not because we're exclusive for its own sake — but because the quality of our work depends on the quality of the relationship. When we take on a project, we commit fully. This process exists to make sure that commitment is right for both of us before a single dollar is spent.

Designed for Legacy. Built to Never Leave.